Here at Vaporium Glasgow Ltd, we work hard to ensure that you receive your product as fast as possible. We ship all online orders with either Royal Mail or Hermes to offer you a quick and reliable service that arrives on time.
We strive to dispatch all orders placed before 3pm Monday to Friday the same day, excluding Bank Holiday Weekends. You will receive a tracking number in your shipment confirmation, and also receive SMS and email updates from the courier in regards to your delivery time. Please note that delivery times are estimated.
If you have placed your order after 3pm on a Friday, your order will not be fulfilled until the following Monday due to our opening times (excluding Bank Holiday Weekends).
Although we strive to dispatch orders the same day if ordered before 3pm (Monday to Friday), we can experience delays. If your order is not able to be dispatched on time, our team will always contact you either by phone or email. If your order can be dispatched, but has passed our Royal Mail cut-off time, we will always send your parcel with an alternative courier such as DPD or Parcelforce. You will still receive your shipment confirmation with a tracking number for your reference, and you will not be charged more for delivery.
Delivery Issues:
If your order has not arrived within the time stated, we advise that you use your tracking number for relevant updates via the courier website. You can track your order via your shipping confirmation email by clicking 'view my order'.
Although the majority of orders are delivered within the relevant time frame, couriers can expect delays. As a retailer, once a parcel is passed to a courier the delivery is completely out of our hands. If you have experienced an issue with your delivery and have exhausted the courier's tracking portal, please contact our team on 0141 3875939 or who will be more than happy to help.

We advise that all customers check their delivery addresses before a purchase is completed. As we use an automated integration system, delivery address errors are not always flagged which can delay your order being delivered to you on time. If you notice that your delivery address is incorrect, please contact us as soon as possible.